IT Support Packages
Essential
IT Support - Remote ONLY- Unlimited calls
- Software Installation/Troubleshooting
- Hardware Installation/ Troubleshooting
- Basic Networking Monitoring
- Call out - 1st Hr £80 - additional hr £40 - London ONLY
- Unlimited Remote Support
- Respond Time - Up to 4 Hour
- Mon-Fri 9am - 5pm - UK-Time
- Minimum device/user required - 6x
Enhanced
IT Support - Hybrid- Unlimited calls
- Software Installation/Troubleshooting
- Hardware Installation/ Troubleshooting
- PRO Networking Monitoring
- FREE 5x Call out - Per month - additional hr £25 - London ONLY
- Remote and Onsite Support
- Respond Time - Up to 2 Hour
- Mon-Sat 9am - 7pm - UK-Time
- Minimum device/user required - 10x
- FREE IT Consultation
- Pro-active IT Support & Maintenance
- Cyber Essentials Guidance
- FREE Anti-virus & ransomware protection
Comparison
| Feature/Benefit | Essential (£19.99/mo) | Premier (£29.99/mo) | Enhanced (£49.99/mo) |
|---|---|---|---|
| Support Type | Remote only | Hybrid (Remote + Onsite) | Hybrid (Remote + Onsite) |
| Unlimited Calls |  | | |
| Software/Hardware Troubleshooting | | | |
| Networking Monitoring | Basic | Advanced | PRO |
| Regular Maintenance | For 6+ devices/users | For 8+ devices/users | For 10+ devices/users |
| Free Call Outs (Onsite) | – | 4x Per month | 5x Per month |
| Onsite Call Out Fee | £80 First hr, £40/Add. hr | £40/additional hour | £25/additional hour |
| Response Time | Up to 4 hours | Up to 4 hours | Up to 2 hours |
| Support Hours | Mon–Fri, 9am–5pm | Mon–Fri, 9am–6pm | Mon–Sat, 9am–7pm |
| Emergency Weekend Support | – | – | |
| Proactive IT Support & Maintenance | – | – | |
| Free IT Consultation | – | – | |
| Cyber Essentials Guidance | – | – | |
| Free Antivirus & Ransomware Protection | – | – | |
| Minimum Devices/Users | 6 | 8 | 10 |
Frequently Asked Questions (FAQ)
We believe in providing expert, one-to-one support at fair, transparent rates. As a small business, we keep overheads low and pass those savings on to you—without compromising on service quality or response times.
All packages include unlimited remote support calls, software/hardware troubleshooting, network monitoring, regular maintenance for multiple devices, and fast response times. Onsite support and extra features vary by package—see our comparison table for details.
No hidden fees. All pricing is clearly listed. You can cancel at any time with one month’s notice—no lock-in contracts or surprise charges.
You’re free to upgrade, downgrade, or cancel as your needs change. We provide a clear, all-in-one proposal document outlining exactly what you’ll receive.
We focus on delivering personalised, responsive support and practical solutions for small businesses—often at a lower cost. While some larger firms bundle Microsoft 365 or advanced security, our packages are designed for flexibility. If you need Microsoft 365 or extra security, we can add these at competitive rates.
We aim to be flexible. If you have a specific competitor quote, let us know—we’ll do our best to tailor a package that meets your needs and budget.
- Direct, one-to-one support from a dedicated IT expert with 15+ years’ experience
- Fast response times (as little as 2 hours)
- No lock-in contracts
- Flexible, cost-effective packages for London SMBs
- Personalised advice—not a call centre
Our Premier and Enhanced packages include onsite visits in London. Essential package clients can request onsite support at a clear hourly rate.
We respond to urgent requests within 2–4 hours depending on your package. Enhanced package clients have access to emergency weekend support.
Absolutely. We can customise a package for larger teams or more complex needs—just ask for a tailored proposal.
